Understanding your AI
What Lexidesk actually does, and why.
By Ivan1 author3 articles
What happens when the AI tries to transfer a call and no one answers?Lexidesk transfers a call and nobody picks up, for both warm and blind transfer setups.
How Lexidesk handles conflict checks before booking an appointmentHow the Lexidesk AI captures opposing party info during intake so your team can run the conflict check before booking.
How Lexidesk handles new leads vs. existing clients and other callsHow the AI recognizes who's calling, what it does differently for leads vs. clients, and how call reasons trigger the right workflows.