Understanding your AI
What Lexidesk actually does, and why.
By Ivan1 author3 articles
- What happens when the AI transfers a call and nobody answersWhat your team hears on a transfer, how they accept it, and what happens to the caller when nobody picks up.
- How Lexidesk handles conflict checks before booking an appointmentHow the Lexidesk AI captures opposing party info during intake so your team can run the conflict check before booking.
- How Lexidesk handles new leads vs. existing clients and other callsHow the AI recognizes who's calling, what it does differently for leads vs. clients, and how call reasons trigger the right workflows.